Privacy Policy

This website, res.digital, is operated by Resolution Television Ltd, trading as Resolution ("we", "us", "our"). We are the data controller for personal data collected through this website.

Resolution Television Ltd, 3 Woodfield House, Berkeley Business Centre, Doncaster Road, Scunthorpe, Lincolnshire, DN15 7DQ, United Kingdom. Email: [email protected]. Telephone: +44 1724 376 002.

This policy covers this website only. Where we provide systems such as online inductions or emergency mustering to your organisation, the data in those systems is processed under our contract with your organisation.

• Enquiry and quote forms: your name, email address, phone number, company name and anything you write in the form, such as your current website or project details.
• Chat assistant: the messages you type into the chat assistant on this website.
• Analytics (only if you accept cookies): pages visited, approximate location, device and browser information, collected by Google Analytics.
• Technical data: IP address and request information processed by our hosting and security providers to deliver and protect the website.

• To reply to your enquiry and provide quotes. Legal basis: steps taken at your request before entering into a contract, and our legitimate interest in responding to business enquiries.
• To answer questions through the chat assistant. Legal basis: legitimate interests.
• To understand how the website is used so we can improve it. Legal basis: your consent, which you can withdraw at any time.
• To keep the website secure and working. Legal basis: legitimate interests.
• To meet legal, accounting and regulatory obligations. Legal basis: legal obligation.

We use the following service providers, who process data on our behalf under written agreements:

• Convex: website database, where form submissions are stored. Servers in the EU (Ireland).
• Cloudflare: website delivery and security.
• Our email provider: to send enquiry notifications to our team.
• DeepSeek: to generate chat assistant replies. Messages you type into the chat assistant are sent to DeepSeek, which processes them on servers in China. Please do not enter sensitive personal information in the chat.
• Google reCAPTCHA: to protect our forms from spam and abuse. When you use a form, reCAPTCHA collects information about your device and how you interact with the page and sends it to Google. This is necessary for the security of the website.
• Google: Google Analytics, and Google Ads conversion measurement to understand which of our adverts lead to enquiries. Advertising cookies are not set. Analytics cookies are only set if you accept them.

We may also disclose data where required by law, or to protect our rights.

Some of our providers process data outside the UK, including in the EU, the United States and, for the chat assistant, China. Where this happens, we rely on UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or Addendum, or the UK Extension to the EU-US Data Privacy Framework.

We only set analytics cookies if you choose "Accept" on our cookie banner. Until then, Google Analytics runs in a consent-denied mode and does not store analytics cookies on your device.

• _ga, _ga_* (Google Analytics): distinguish visitors and sessions. Expire after up to 2 years. Set only with consent.
• cookie-consent (stored in your browser's local storage): remembers your cookie choice.

The website also uses your browser's storage to remember recent searches and chat history during your visit. These are strictly necessary for those features and are not used for tracking.

You can change your choice at any time using the "Cookie settings" link at the bottom of every page.

We keep enquiry data for up to 2 years after our last contact with you, unless you become a customer, in which case we keep it for the length of our relationship and 6 years after, for legal and accounting purposes. Google Analytics data is retained for 14 months.

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased;
• restrict or object to our processing;
• receive your data in a portable format;
• withdraw consent at any time, where we rely on consent.

To exercise any of these rights, email [email protected]. We will respond within one month.

We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls and staff training.

We may update this policy from time to time. The date at the top of this page shows when it was last changed.